{"id":2837,"date":"2021-09-06T09:05:09","date_gmt":"2021-09-06T08:05:09","guid":{"rendered":"https:\/\/iot.wifx.net\/support\/retour-marchandise-2\/"},"modified":"2026-11-05T13:21:09","modified_gmt":"2026-11-05T12:21:09","slug":"retour-marchandise","status":"publish","type":"page","link":"https:\/\/iot.wifx.net\/fr\/support\/retour-marchandise\/","title":{"rendered":"Retour marchandise"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Garantie<\/h2>\n\n<p class=\"wp-block-paragraph\">Wifx SA garantit ses passerelles contre les d\u00e9fauts de mat\u00e9riaux et de fabrication, dans des conditions normales d\u2019utilisation et de service.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Partenaires (revendeurs et int\u00e9grateurs)<\/strong> : 12 mois \u00e0 compter de la livraison au client final, selon la preuve de vente du partenaire, qui doit mentionner l\u2019adresse MAC de la passerelle. La garantie d\u00e9bute au plus tard 3 mois apr\u00e8s la sortie du stock Wifx. Sans preuve de vente, elle d\u00e9bute \u00e0 la date de sortie du stock Wifx.<\/li>\n\n\n\n<li><strong>Achat direct aupr\u00e8s de Wifx<\/strong> : 24 mois \u00e0 compter de la date de la facture.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Si vous avez achet\u00e9 votre passerelle aupr\u00e8s d\u2019un revendeur ou d\u2019un int\u00e9grateur, adressez votre demande \u00e0 celui-ci : il se charge du retour aupr\u00e8s de Wifx. Pour les partenaires, les conditions d\u00e9taill\u00e9es figurent dans le contrat de partenariat.<\/p>\n\n<h2 class=\"wp-block-heading\">Exclusions de garantie<\/h2>\n\n<p class=\"wp-block-paragraph\">Sont notamment exclus de la garantie :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>une mauvaise utilisation ou une n\u00e9gligence ;<\/li>\n\n\n\n<li>les chocs ou chutes ayant caus\u00e9 des dommages ;<\/li>\n\n\n\n<li>les dommages \u00e9lectriques ;<\/li>\n\n\n\n<li>l\u2019usure normale des pi\u00e8ces ;<\/li>\n\n\n\n<li>l\u2019humidit\u00e9 (toute trace d\u2019eau exclut la garantie) ;<\/li>\n\n\n\n<li>les dommages naturels (vent, pluie, feu, orages, etc.) ;<\/li>\n\n\n\n<li>l\u2019absence de preuve d\u2019achat lisible et authentique ;<\/li>\n\n\n\n<li>tout abus de garantie.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Proc\u00e9dure de retour<\/h2>\n\n<p class=\"wp-block-paragraph\">Avant de retourner une passerelle \u00e0 Wifx SA, remplissez le formulaire ci-dessous en d\u00e9crivant le probl\u00e8me le plus pr\u00e9cis\u00e9ment possible et en indiquant l\u2019adresse MAC de la passerelle. Un num\u00e9ro RMA vous sera attribu\u00e9.<\/p>\n\n<p class=\"wp-block-paragraph\">L\u2019envoi \u00e0 Wifx SA est \u00e0 vos frais. Si le d\u00e9faut est confirm\u00e9, la passerelle est \u00e9chang\u00e9e gratuitement, frais de r\u00e9exp\u00e9dition compris.<\/p>\n\n<p class=\"wp-block-paragraph\">Assurez-vous du dysfonctionnement de la passerelle avant de l\u2019envoyer. Pour une passerelle sans d\u00e9faut, ou dont le probl\u00e8me rel\u00e8ve d\u2019une exclusion de garantie, des frais de test de CHF 100.\u2013 par passerelle sont factur\u00e9s, en plus des frais de r\u00e9exp\u00e9dition.<\/p>\n\n<h2 class=\"wp-block-heading\">Hors garantie<\/h2>\n\n<p class=\"wp-block-paragraph\">Wifx SA ne propose pas de r\u00e9paration pour les produits hors p\u00e9riode de garantie. Les passerelles hors garantie ou non couvertes par celle-ci sont retourn\u00e9es \u00e0 l\u2019exp\u00e9diteur, \u00e0 ses frais. Si le retour n\u2019a pas \u00e9t\u00e9 organis\u00e9 dans les 12 mois suivant leur r\u00e9ception, Wifx SA se r\u00e9serve le droit de les d\u00e9truire.<\/p>\n\n<h2 class=\"wp-block-heading\">Informations utiles<\/h2>\n\n<p class=\"wp-block-paragraph\">Le mat\u00e9riel renvoy\u00e9 doit \u00eatre d\u00e9verrouill\u00e9 de tout mot de passe. \u00c0 d\u00e9faut, la passerelle sera r\u00e9initialis\u00e9e aux r\u00e9glages d\u2019usine.<\/p>\n\n<p class=\"wp-block-paragraph\">N\u2019envoyez que le mat\u00e9riel d\u00e9fectueux et conservez les accessoires (alimentation, injecteur PoE, etc.), afin de r\u00e9duire les frais de transport.<\/p>\n<script>\nvar 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<\/div>","protected":false},"excerpt":{"rendered":"<p>Garantie Wifx SA garantit ses passerelles contre les d\u00e9fauts de mat\u00e9riaux et de fabrication, dans des conditions normales d\u2019utilisation et de service. Si vous avez achet\u00e9 votre passerelle aupr\u00e8s d\u2019un revendeur ou d\u2019un int\u00e9grateur, adressez votre demande \u00e0 celui-ci : il se charge du retour aupr\u00e8s de Wifx. Pour les partenaires, les conditions d\u00e9taill\u00e9es figurent [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":20,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2837","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retour marchandise - Wifx IoT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/iot.wifx.net\/fr\/support\/retour-marchandise\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retour marchandise - Wifx IoT\" \/>\n<meta property=\"og:description\" content=\"Garantie Wifx SA garantit ses passerelles contre les d\u00e9fauts de mat\u00e9riaux et de fabrication, dans des conditions normales d\u2019utilisation et de service. 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