{"id":1531,"date":"2021-09-06T09:05:09","date_gmt":"2021-09-06T08:05:09","guid":{"rendered":"https:\/\/staging.iot.wifx.net\/support\/retour-marchandise\/"},"modified":"2026-11-05T13:11:13","modified_gmt":"2026-11-05T12:11:13","slug":"rma","status":"publish","type":"page","link":"https:\/\/iot.wifx.net\/en\/support\/rma\/","title":{"rendered":"Return Merchandise Authorization (RMA)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Warranty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wifx SA warrants its gateways against defects in materials and workmanship under normal conditions of use and service.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Partners (resellers and integrators)<\/strong>: 12 months from delivery to the end customer, based on the partner\u2019s proof of sale, which must include the gateway\u2019s MAC address. The warranty starts no later than 3 months after the gateway leaves Wifx stock. Without proof of sale, it starts on the date the gateway leaves Wifx stock.<\/li>\n\n\n\n<li><strong>Direct purchase from Wifx<\/strong>: 24 months from the invoice date.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you bought your gateway from a reseller or integrator, please send your request to them: they will handle the return to Wifx. For partners, the detailed conditions are set out in the partnership agreement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Warranty exclusions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The warranty does not cover, in particular:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>misuse or negligence;<\/li>\n\n\n\n<li>shocks or falls causing damage;<\/li>\n\n\n\n<li>electrical damage;<\/li>\n\n\n\n<li>normal wear of parts;<\/li>\n\n\n\n<li>moisture (any trace of water voids the warranty);<\/li>\n\n\n\n<li>natural damage (wind, rain, fire, storms, etc.);<\/li>\n\n\n\n<li>lack of a legible and authentic proof of purchase;<\/li>\n\n\n\n<li>any abuse of the warranty.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Return procedure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before returning a gateway to Wifx SA, please fill in the form below, describing the problem as precisely as possible and including the gateway\u2019s MAC address. You will be assigned an RMA number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping to Wifx SA is at your expense. If the defect is confirmed, the gateway is replaced free of charge, including return shipping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please make sure the gateway is actually faulty before sending it. For a gateway with no defect, or whose problem falls under a warranty exclusion, a testing fee of CHF 100 per gateway is charged, in addition to return shipping costs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Out of warranty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wifx SA does not offer repairs for products outside the warranty period. Gateways that are out of warranty or not covered by it are returned to the sender at the sender\u2019s expense. If the return has not been arranged within 12 months of receipt, Wifx SA reserves the right to destroy them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Useful information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Returned equipment must be unlocked from all passwords. Otherwise, the gateway will be reset to factory settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Only send the defective equipment and keep accessories (power supply, PoE injector, etc.) to reduce shipping costs.<\/p>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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gateways against defects in materials and workmanship under normal conditions of use and service. If you bought your gateway from a reseller or integrator, please send your request to them: they will handle the return to Wifx. For partners, the detailed conditions are set out in the partnership agreement. Warranty [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":2475,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1531","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Merchandise Authorization (RMA) - Wifx IoT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/iot.wifx.net\/en\/support\/rma\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Merchandise Authorization (RMA) - Wifx IoT\" \/>\n<meta property=\"og:description\" content=\"Warranty Wifx SA warrants its gateways against defects in materials and workmanship under normal conditions of use and service. 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