Troubleshooting
The gateway is not displayed / available for programming
Problem
After connecting the gateway to the computer with the USB cable, it doesn't show up in the Programming Tool.
Solution
Ensure the gateway has an active power supply
The gateway must be powered to be detected. The LORIX One has to be powered through PoE (the USB does not power the gateway). The WIfx L1 can be powered either by PoE or through USB-C.
When you power the gateway, at the moment you provide the power supply, the Status LED will blink once quickly.
Pressing the reset button will also make the Status LED blink if the gateway is powered.
Ensure the gateway is in programming mode
Entering programming mode can be a little bit tricky, as it's a special mode that one should not enter accidentally. Please check the following guides to see if your gateway is in programming mode:
Multiple different programming errors occurs
Problem
Programming fails systematically with errors at the same operation or at different operations each time. The log shows that these errors systematically occurs during a 'verify' step. This can be diagnosed through the following or similar messages in the programming log :
[ERROR] 13. 5. 2019 16:17:35: Error: Command 'verify:rootfs.ubi:8388608': Failed verification. First error at offset 0x01509000
or
[ERROR] 13. 5. 2019 16:08:18: Error: Command 'verify:zImage:2097152': Could not read pages at address 0x00219000 (applet returned success but did not return enough data)
or[ERROR] 13. 5. 2019 16:17:35: Could not verify image 'XXXXX' at address 0x800000 : status=4294967295
This generally means that a write error occurred and the error is detected during the verification step. The write errors are generally due to a bad quality or damaged USB cable.
In the worst cases, errors can even occur at the very start of the programming :
[INFO] 26.11.2019 11:56:54.056 : Reading device information [VERBOSE] 26.11.2019 11:56:55.734 : Opening serial port 'ttyACM0' [VERBOSE] 26.11.2019 11:56:55.836 : Connection opened. [ERROR] 26.11.2019 11:57:05.879 : /tmp/.mount_lorix-uLOmSU/resources/sam-ba/qml/SAMBA/Applet.qml:232: Error: Could not initialize applet (status: undefined)
or[VERBOSE] 26.11.2019 11:57:17.226 : Opening serial port 'ttyACM0' [ERROR] 26.11.2019 11:57:27.751 : Error: Could not switch monitor on port 'ttyACM0' to binary mode
or[ERROR] 26.11.2019 11:58:08.518 : Could not erase region 0x0 to 0x40000 : status=255
This may be due to a malfunctioning USB port, a bad quality or damaged USB cable, a too long (>3m) USB cable or USB chain (multiple cable, USB hub).
Do not disable verification
If you disable the 'Verify' option for programming, the Programming Tool may report a successful programming but the gateway will most likely malfunction. Never disable the 'Verify' option until you know what you are doing.
Solution
- Change the USB cable.
- Take a high quality, shorter USB cable.
- Be sure the cable is not damaged.
- Try another USB port.
- Do not use a USB hub.