The gateway does not power up

SymptomsLink to Symptoms

  • The gateway does not power up when connected through PoE.
  • The status LED does not turn on.
  • The ethernet connector LEDs do not blink.

When using the provided power injectorLink to When using the provided power injector

  1. Check that the power source (power grid) is on by connecting an other device (e.g. a lamp) to test it.
  2. Check that the provided power injector is used correctly as stated in the setup guide:

    It will not power if the "DATA" side is plugged into the gateway.

If you've powerred the injector with the DATA+POWER side in a switch/router, you may have damaged the port of the switch/router.

When using a PoE switchLink to When using a PoE switch

  1. Check that the switch is powered on
  2. Use passive PoE


Was this page helpful for you?

Yes
No
Fix it